Don't let this happen to you...
National Pen Company (consumer site and corporate site) creates promotional / specialty products (pens with your company name on them, your company logo stitched onto a computer bag, etc.).
VIPCG (full disclosure, I work worked for the firm) is a management consulting firm with offices in New York and Lagos, Nigeria, that, in addition to in house corporate engagements, also runs a variety of Leadership workshops around the world.
On June 4th, begins this 5 month tale of terrible customer service, awful quality assurance, and what has sadly become the norm/standard for company /client relations. A bright spot was that I had half-work/half-vacation freedom and was conducting most of my business at Bidonville Coffee and Tea – a lovely, cozy coffee shop in Fort Greene, Brooklyn. If anyone is interested, I’ve included just about all the emails below. Though I understand that phone calls typically push things along, I often revert to email to have a record.
This is a really long post. If you don’t have the time or desire to read this, the moral of the story is to never ever under any circumstances use National Pen Company for anything. They’re an inefficient and terribly managed organization with absolutely no regard for it’s prospects (this may perhaps be true for customers as well but we never made it that far). Be aware or don’t deal with National Pen Company. They are a ripoff shady organization.
Thursday, June 4, 2008 In preparation of a week-long Leadership Development seminar being offered in New York, I went about ordering some promotional items from National Pen. I called them up, got to speak with Natl Pen Employee Name REMOVED, we went over the order details and agreed we’d talk the following day.
Thursday, June 5, 2008 The next day we exchanged emails, detailing both the order (50 count Composition Notebook with Quasar Pen, and 25 count Intrigue Briefcase) and submit our in-house artwork that was to be used for the Notebook with Quasar Pens, and Intrigue Briefcases and shipping information. I also said I needed to see “need to see complete invoice with delivery info”.
Friday, June 6, 2008 My rep at pens.com, sends me an email containing our account number and our order numbers and advises that when he receives the artwork back from his artwork back from his art department, he will send the approval to me and then call to make sure that I got it. He will also include payment information with the artwork. In a later email he asks for billing address info. I send it to him. I also ask about turnaround time.
Friday, June 6, 2008 (things begin to get funny) They’ve now had the artwork for a full day. I imagine they should be ready to show it to me. I ask. His response “it should be later today or Monday” and adds that “it should take about 15 business days for you to receive” the finished goods. This is a little longer than I’d like. Especially since on their website it clearly says that total turnaround time form production to delivery is 9 days.I ask if there is anything to shrink production time. Don’t hear anything back. Also ask if notebook and pen will be imprinted with the artwork. Hear nothing.
Saturday and Sunday, June 7-8, 2008 A lovely weekend in Brooklyn. Hang out. Go to Church. Awesome.
Monday June 9, 2008 Get an email with Purchase Order for the Composition Notebook with Quasar Pen side of the order but not the Intrigue Briefcase. Still nothing about shortening lead time. I ask again about the notebook and pen:
and Just want to be clear that there will b an imprint on BOTH the pen and the notebook cover….is not clearly indicated here. Please confirm this for me.
His response:
To print on the pens there will be an extra charge of $30 for the pen setup .27 cents for a running charge per piece This would add $43.50 to the subtotal.
I would (wrongly) assume that: 1 – I shouldn’t have to ask this as I believe most people (normal or not) would agree that when you go to buy an imprinted product that has 2 parts, both parts would get imprinted. Anyway, I ask him to forward an updated sales order acknowledgment and artwork proof for the pens to me to OK. Since its been nothing but crickets on the Intrigue Briefcase artwork I inquire about that. Crickets.
Tuesday, June 10, 2008 Getting annoyed. Nothing about the briefcase. Nothing about speeding up delivery time. Day Four of this ordeal and though I should have probably given up and selected a new vendor at this point, I figured that I’d already invested so much time and that National Pen would be able to turn it around once we finalized things.
I get an email from my rep:
Please look over this and make sure that everything is correct, If it is just forward the email back with your approval or sign all pages and fax back to 888-672-7004 attn: Josh. I am unable to release this without your approval. It is recommended to print all pdf files if supplied to view your artwork at actual size. 100% is actual size, anything bigger is blown up to show detail.
I respond:
OK The Quantum pen and notebook has my approval only if the logo is to be printed in white. I thought we discussed this earlier and am surprised to see it in black. Please advise and revert.
Clear enough. Right? Just answer my question then we finalize. (wrong, again)
I get another email regarding the Intrigue Briefcase. Still nothing about speeding up the process. Nothing about the logo issue with the Quantum Pen (above). The artwork for the Intrigue Briefcase is just terrible. My response:
This is terrible.
1 – The logo is very messed up
2 – Not in color w/ the gradients etc. I was told this could be done in color.I’ve reattached the artwork. Kindly re-submit soonest.
Thanks
Josh
Pulling my hair out at this point. Make some calls to the rep. Crickets. Nothing about speeding up the process. Now he tells me there is ANOTHER cost. See below:
We can do this in color but there are 2 extra screen charges of 49.00 each
and two sets of running charges of .53 cents each
My response:
please update the Sales Order Acknowledgment to reflect the additional charges and submit updated artwork based on the file I forwarded earlier. I have attached it again.
Still nothing about speeding up the process. More hair comes out. Then, another email from the rep. Again no returned call. He says:
I am sorry Forgot to put this the listed below on the approval.
NEED IN HANDS: ASAP
PRODUCT COLOR: BLUE
IMPRINT COLOR: WHITE
I was also having issue with him getting the mailing address wrong. He’s sending me incomplete sales order slips.
OK please first update the sales order acknowledgement to reflect what you forgot to put in and forward to me also the shipping address should not include my name and read as follows:
Lame. Still nothing about the Quantum artwork.
Wednesday, June 11, 2008 Finally get artwork. Terrible. Am now almost a full week into the order process! Unbelievable. Everything is a mess and we’re now running into time where the items won’t be ready for the leadership program, I pull the plug. Cancel the order. He /they just could not seem to get anything right. I think everything is fine (other than the fact that I wasted nearly a week and that we won’t have these items for the Leadership Program).
The Leadership Program runs. I have a lovely summer in the city. Go about my business. Start exercising again. Do some outdoor grilling. Check in with my Parents. Have some drinks. Work. Summer turns into fall. Then things change…
On August 12, 2008 at 4:28:18 PM EDT I begin to receive a series of harassing, collections notices claiming VIPCG owes National Pen $326.24. You have to be kidding me. I cancelled the order months ago, the office never received anything. Unbelievable.
Now begins a ONE MONTH email and phone battle with Natl Pen Employee Name REMOVED – Natl Pen Employee Email REMO...@pens.com – regarding this phantom order. They were harassing me so much, and it was so time consuming, that our company President chose to, uncharacteristically, send them a check for $326.24 just to be done with the whole thing. They continued trying to collect AFTER we received the canceled check! Then they start harassing us for an additional $101.27! Crazy! This went on for another couple weeks finally ending on November 7 when a Manager from National Pen named Mike called me to say they’ve waived the additional $101.27.(FYI – I’ve elected to NOT include the email exchanges on this as this post is way too long as it is anyway
This was one of the most frustrating dealings with a vendor I’ve ever had. It’s my suggestion to never use this company for anything.
——————————————————
Fw: Order approval from National Pen Company 14836032 – 8370073
Wednesday, June 11, 2008 11:58 AM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
x...@xxxxxx.com
Message contains attachments
8370073.pdf (85KB)
see below for how they massacred this logo…
other optoins
http://www.branders.com/subcat/promotional_items_Computer_Bags?fdrid=495735
http://www.branders.com/subcat/promotional_items_Notebooks?fdrid=80731
http://www.4imprint.com/exec/product-theme/bags/sgrp3/bags.htm
http://www.4imprint.com/exec/product-group/folders-and-jotters/grp19/folders-and-jotters.htm
—– Forwarded Message —-
From: "Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Wednesday, June 11, 2008 7:03:32 AM
Subject: Order approval from National Pen Company 14836032 – 8370073
Please look over this and make sure that everything is correct, If it is just forward the email back with your approval or sign all pages and fax back to 888-672-7004 attn: Josh. I am unable to release this without your approval. It is recommended to print all pdf files if supplied to view your artwork at actual size. 100% is actual size, anything
bigger is blown up to show detail.
Sales Order Acknowledgement
Account Executive : Natl Pen Employee REMOVED
Order Number : 8370073
Customer Number : 14836032
PO Number :
Order Date: 06/09/2008
Freight Carrier : BEST WAY – GROUND
Promotion Code : NPCWEB
Billing Address
Shipping Address
JOSH KITLAS
Address
RemovedJOSH KITLAS
Address
Removed
#
Item Code
Item
Unit Price
Qty
Price
1.
VEN-93990-A549
VND: INTRIGUE BRIEFCASE
$20.99
25
$524.75
2.
VEN-SETUP
VENDOR SETUP CHARGE
$49.00
3
$147.00
3.
XCH-VEN-LOGO
LOGO CHARGE
$25.00
1
$25.00
4.
VEN-RUN CHG
VENDOR RUNNING CHARGE
$0.53
25
$13.25
5.
VEN-RUN CHG
VENDOR RUNNING CHARGE
$0.53
25
$13.25
Subtotal
$723.25*
*Doesn’t include sales tax, where applicable, and freight charge. These will be calculated on your final invoice.
**Order will be processed once a signed copy of this form is received.
***All efforts will be made to meet a requested date of delivery, however 15-20 working days is the average turn around time on most of our products.
****All orders are subject to a 5% over/under run.
NEED IN HANDS: ASAP
PRODUCT COLOR: BLACK
IMPRINT COLOR: COLOR
ITEM: INTRIGUE BRIEFCASE
ITEM #: A549Comments:
Please look over this and make sure that everything is correct, If it is just forward the email back with your approval or sign all pages and fax back to 888-672-7004 attn: Josh. I am unable to release this without your approval. It is recommended to print all pdf files if supplied to view your artwork at actual size. 100% is actual size, anything
bigger is blown up to show detail.
Signature X________________________________
Date ______________________
—————————————————
please update the Sales Order Acknowledgment to reflect the additional charges and submit updated artwork based on the file i forwarded earlier. I have attached it again.—– Original Message —-
From: "Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Tuesday, June 10, 2008 3:16:51 PM
Subject: RE: Order approval from National Pen Company 14836032 – 8370073
Order Detail
Hi Josh,
We can do this in color but there are 2 extra screen
charges of 49.00 each
and two sets of running charges of .53 cents each
Thanks
Natl Pen Employee Name REMOVED
National Pen & Perfect Pen &
Stationery
Sales and
Customer Service
Phone: 888-672-7370 ext 3672
Fax: 888-672-7004attn:
Josh
email
Natl Pen Employee Email REMO...@pens.com
Find
us online at www.pens.com
————————————————————–
Re: Order approval from National Pen Company 14836032 – 8370073
Tuesday, June 10, 2008 10:06 AM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
Message contains attachments
intrigue.ai (544KB)
this is terrible.
1 – the logo is very messed up
2 – not in color w/ the gradients etc. I was told this could be done in color.
I’ve reattached the artwork. Kindly re-submit soonest.
Thanks
Josh—– Original Message —-
From: "Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Tuesday, June 10, 2008 7:03:42 AM
Subject: Order approval from National Pen Company 14836032 – 8370073
Please look over this and make sure that everything is correct, If it is just forward the email back with your approval or sign all pages and fax back to 888-672-7004 attn: Josh. I am unable to release this without your approval. It is recommended to print all pdf files if supplied to view your artwork at actual size. 100% is actual size, anything
bigger is blown up to show detail.
Sales Order Acknowledgement
Account Executive : Natl Pen Employee REMOVED
Order Number : 8370073
Customer Number : 14836032
PO Number :
Order Date: 06/09/2008
Freight Carrier : BEST WAY – GROUND
Promotion Code : NPCWEB
Billing Address
Shipping Address
JOSH KITLAS
Address
RemovedJOSH KITLAS
Address
Removed
#
Item Code
Item
Unit Price
Qty
Price
1.
VEN-93990-A549
VND: INTRIGUE BRIEFCASE
$20.99
25
$524.75
2.
VEN-SETUP
VENDOR SETUP CHARGE
$49.00
1
$49.00
3.
XCH-VEN-LOGO
LOGO CHARGE
$25.00
1
$25.00
Subtotal
$598.75*
*Doesn’t include sales tax, where applicable, and freight charge. These will be calculated on your final invoice.
**Order will be processed once a signed copy of this form is received.
***All efforts will be made to meet a requested date of delivery, however 15-20 working days is the average turn around time on most of our products.
****All orders are subject to a 5% over/under run.
NEED IN HANDS: ASAP
PRODUCT COLOR: BLACK
IMPRINT COLOR: WHITE
ITEM: INTRIGUE BRIEFCASE
ITEM #: A549Comments:
Please look over this and make sure that everything is correct, If it is just forward the email back with your approval or sign all pages and fax back to 888-672-7004 attn: Josh. I am unable to release this without your approval. It is recommended to print all pdf files if supplied to view your artwork at actual size. 100% is actual size, anything
bigger is blown up to show detail.____________________________
OK The Quantum pen and notebook has my approval only if the logo is to be printed in white. I thought we discussed this earlier and am surprised to see it in black. Please advise and revert.
Josh
—– Original Message —-
From: "Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Tuesday, June 10, 2008 7:23:18 AM
Subject: Order approval from National Pen Company 14836032 – 8370035
Please look over this and make sure that everything is correct, If it is just forward the email back with your approval or sign all pages and fax back to 888-672-7004 attn: Josh. I am unable to release this without your approval. It is recommended to print all pdf files if supplied to view your artwork at actual size. 100% is actual size, anything
bigger is blown up to show detail.
Sales Order Acknowledgement
Account Executive : Natl Pen Employee REMOVED
Order Number : 8370035
Customer Number : 14836032
PO Number :
Order Date: 06/06/2008
Freight Carrier : BEST WAY – GROUND
Promotion Code : NPCWEB
Billing Address
Shipping Address
JOSH KITLAS
Address
RemovedJOSH KITLAS
Address
Removed
#
Item Code
Item
Unit Price
Qty
Price
1.
VEN-47700-COMPNTPN
VND: COMPOSITION NOTEBOOK WITH QUASAR PEN
$1.00
50
$50.00
2.
VEN-SETUP
VENDOR SETUP CHARGE
$59.00
1
$59.00
3.
VEN-SETUP
VENDOR SETUP CHARGE
$30.00
1
$30.00
4.
XCH-VEN-LOGO
LOGO CHARGE
$25.00
1
$25.00
5.
VEN-RUN CHG
VENDOR RUNNING CHARGE
$0.27
50
$13.50
Subtotal
$177.50*
*Doesn’t include sales tax, where applicable, and freight charge. These will be calculated on your final invoice.
**Order will be processed once a signed copy of this form is received.
***All efforts will be made to meet a requested date of delivery, however 15-20 working days is the average turn around time on most of our products.
****All orders are subject to a 5% over/under run.
Comments:
Please look over this and make sure that everything is correct, If it is just forward the email back with your approval or sign all pages and fax back to 888-672-7004 attn: Josh. I am unable to release this without your approval. It is recommended to print all pdf files if supplied to view your artwork at actual size. 100% is actual size, anything
bigger is blown up to show detail.
Signature X________________________________
Date ______________________
Re: Order approval from National Pen Company 14836032 – 8370035
Tuesday, June 10, 2008 10:01 AM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
OK The Quantum pen and notebook has my approval only if the logo is to be printed in white. I thought we discussed this earlier and am surprised to see it in black. Please advise and revert.
Josh
—– Original Message —-
From: "Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Tuesday, June 10, 2008 7:23:18 AM
Subject: Order approval from National Pen Company 14836032 – 8370035
Please look over this and make sure that everything is correct, If it is just forward the email back with your approval or sign all pages and fax back to 888-672-7004 attn: Josh. I am unable to release this without your approval. It is recommended to print all pdf files if supplied to view your artwork at actual size. 100% is actual size, anything
bigger is blown up to show detail.
Sales Order Acknowledgement
Account Executive : Natl Pen Employee REMOVED
Order Number : 8370035
Customer Number : 14836032
PO Number :
Order Date: 06/06/2008
Freight Carrier : BEST WAY – GROUND
Promotion Code : NPCWEB
Billing Address
Shipping Address
JOSH KITLAS
Address
RemovedJOSH KITLAS
Address
Removed
#
Item Code
Item
Unit Price
Qty
Price
1.
VEN-47700-COMPNTPN
VND: COMPOSITION NOTEBOOK WITH QUASAR PEN
$1.00
50
$50.00
2.
VEN-SETUP
VENDOR SETUP CHARGE
$59.00
1
$59.00
3.
VEN-SETUP
VENDOR SETUP CHARGE
$30.00
1
$30.00
4.
XCH-VEN-LOGO
LOGO CHARGE
$25.00
1
$25.00
5.
VEN-RUN CHG
VENDOR RUNNING CHARGE
$0.27
50
$13.50
Subtotal
$177.50*
*Doesn’t include sales tax, where applicable, and freight charge. These will be calculated on your final invoice.
**Order will be processed once a signed copy of this form is received.
***All efforts will be made to meet a requested date of delivery, however 15-20 working days is the average turn around time on most of our products.
****All orders are subject to a 5% over/under run.
Comments:
Please look over this and make sure that everything is correct, If it is just forward the email back with your approval or sign all pages and fax back to 888-672-7004 attn: Josh. I am unable to release this without your approval. It is recommended to print all pdf files if supplied to view your artwork at actual size. 100% is actual size, anything
bigger is blown up to show detail.
Re: Order approval from National Pen Comopany 14836032 – 8370035
Monday, June 9, 2008 2:29 PM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
ok can you please forward an updated sales order acknowledgment and proof for me to OK
also, how is the bag coming along?
—– Original Message —-
From: "Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Monday, June 9, 2008 1:17:44 PM
Subject: RE: Order approval from National Pen Comopany 14836032 – 8370035
Hi Josh,
To print on the pens there will be an extra charge of
$30 for the pen setup
.27 cents for a running charge per piece
This would add $43.50 to the subtotal.
ThanksNatl Pen Employee Name REMOVED
National Pen & Perfect Pen & Stationery
Sales and Customer Service
Phone: 888-672-7370 ext 3672
Fax: 888-672-7004 attn: Josh
email Natl Pen Employee Email REMO...@pens.com
Find us online at www.pens.com
——————————
Re: Order approval from National Pen Comopany 14836032 – 8370035
Monday, June 9, 2008 9:54 AM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
Just want to be clear that there will b an imprint on BOTH the pen and the notebook cover….is not clearly indicated here. Please confirm this for me. also the ship to address should read:
Address
Removed
—– Original Message —-
From: "Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Monday, June 9, 2008 7:12:45 AM
Subject: Order approval from National Pen Comopany 14836032 – 8370035
The other item is not setup yet with the artwork. Will send it to you for approval once it is complete.
Sales Order Acknowledgement
Account Executive : Natl Pen Employee REMOVED
Order Number : 8370035
Customer Number : 14836032
PO Number :
Order Date: 06/09/2008
Freight Carrier : BEST WAY – GROUND
Promotion Code : NPCWEB
Billing Address
Shipping Address
JOSH KITLAS
Address
RemovedJOSH KITLAS
Address
Removed
#
Item Code
Item
Unit Price
Qty
Price
1.
VEN-47700-COMPNTPN
VND: COMPOSITION NOTEBOOK WITH QUASAR PEN
$1.00
50
$50.00
2.
VEN-SETUP
VENDOR SETUP CHARGE
$59.00
1
$59.00
3.
XCH-VEN-LOGO
LOGO CHARGE
$25.00
1
$25.00
Subtotal
$134.00*
*Doesn’t include sales tax, where applicable, and freight charge. These will be calculated on your final invoice.
**Order will be processed once a signed copy of this form is received.
***All efforts will be made to meet a requested date of delivery, however 15-20 working days is the average turn around time on most of our products.
****All orders are subject to a 5% over/under run.
PRODUCT COLOR: BLUE
IMPRINT COLOR: WHITEComments:
Please look over this and make sure that everything is correct, If it is just forward the email back with your approval or sign all pages and fax back to 888-672-7004 attn: Josh. I am unable to release this without your approval. It is recommended to print all pdf files if supplied to view your artwork at actual size. 100% is actual size, anything
bigger is blown up to show detail.
Signature X________________________________
Date ______________________
—————————————–
Re: Order info
Friday, June 6, 2008 2:14 PM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
ok…anything we can do to speed up delivery time? on the site i remember it saying something like 9 days.
—– Original Message —-
From: "Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Friday, June 6, 2008 1:58:34 PM
Subject: RE: Order info
I should have the artwork back this afternoon if not it will be monday then,
after you approve the orders and the artwork then it should take about 15 business
days for you to receive them.
thanksNatl Pen Employee Name REMOVED
National Pen & Perfect Pen & Stationery
Sales and Customer Service
Phone: 888-672-7370 ext 3672
Fax: 888-672-7004 attn: Josh
email Natl Pen Employee Email REMO...@pens.com
Find us online at www.pens.comFrom: Josh Kitlas [mailto:>EMAIL REMOVED<]
Sent: Friday, June 06, 2008 11:49 AM
To: Natl Pen Employee REMOVED
Subject: Re: Order info
terrific…I look forward to hearing from you. How soon will it take to turn this around?Re: Order info
Friday, June 6, 2008 2:14 PM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
ok…anything we can do to speed up delivery time? on the site i remember it saying something like 9 days.
—– Original Message —-
From: "Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Friday, June 6, 2008 1:58:34 PM
Subject: RE: Order info
I should have the artwork back this afternoon if not it will be monday then,
after you approve the orders and the artwork then it should take about 15 business
days for you to receive them.
thanksNatl Pen Employee Name REMOVED
National Pen & Perfect Pen & Stationery
Sales and Customer Service
Phone: 888-672-7370 ext 3672
Fax: 888-672-7004 attn: Josh
email Natl Pen Employee Email REMO...@pens.com
Find us online at www.pens.comFrom: Josh Kitlas [mailto:>EMAIL REMOVED<]
Sent: Friday, June 06, 2008 11:49 AM
To: Natl Pen Employee REMOVED
Subject: Re: Order info
terrific…I look forward to hearing from you. How soon will it take to turn this around?
Re: Order info
Friday, June 6, 2008 12:49 PM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
bill address is
XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXX NY XXXXXXXXXXXXXXXX
—– Original Message —-
From: "Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Friday, June 6, 2008 7:06:11 AM
Subject: RE: Order info
Thanks.
I will need your bill to address also.
Thanks
Natl Pen Employee Name REMOVED
National Pen & Perfect Pen & Stationery
Sales and Customer Service
Phone: 888-672-7370 ext 3672
Fax: 888-672-7004 attn: Josh
email Natl Pen Employee Email REMO...@pens.com
Find us online at www.pens.com
Re: Order info
Friday, June 6, 2008 12:48 PM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
terrific…I look forward to hearing from you. How soon will it take to turn this around?
—– Original Message —-
From: "Natl Pen Employee REMOVED" <Natl Pen Employee Email REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Friday, June 6, 2008 7:40:00 AM
Subject: RE: Order info
Hi Josh
Just to let you know
Here is your account number 14836032
and our order numbers 8370073 and 8370035
When I receive the artwork back I will send the approval to you
and then call to make sure that you got it and to get payment information.
ThanksNatl Pen Employee Name REMOVED
National Pen & Perfect Pen & Stationery
Sales and Customer Service
Phone: 888-672-7370 ext 3672
Fax: 888-672-7004 attn: Josh
email Natl Pen Employee Email REMO...@pens.com
Find us online at www.pens.comFrom: Josh Kitlas [mailto:>EMAIL REMOVED<]
Sent: Thursday, June 05, 2008 10:18 AM
To: Natl Pen Employee REMOVED
Subject: Order info
nice talking to you yesterday.
want to place the following orders:
50 count
Composition Notebook with Quasar Pen
Promotional Office/Desk
Sku# VEN-47700-COMPNTPN
Notes:
Blue notebook/pen
attached files shows white logo placed on blue for demo purposes. only the white logo should be used on both the cover of the notebook and the pen25 count
Intrigue Briefcase
Advertising Briefcases
Sku# VEN-93990-A549
Notes:
The image file has white lettering outlined in black only to show it is there. Black outlining not required on final. the main “VIPCG” logo also has a white border, which should appear on the final.
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all logos are attached.
should be shipped to:
Address
144-06 254th St.
Rosedale, NY 11422
USA
please contact regarding payment information – i can be reached at xxx-xxxx – need to see complete invoice with delivery info etc.
thanks
Josh
This is outrageous…and to think we crib about services in Lagos!!
I’m so sorry you had to go throught this. Don’t you haved a consumer forum where these things can be resolved?
Regards
Sandy
Well there are avenues like like the Better Business Bureau (http://www.bbb.org). They aren’t doing to well with them –
http://nashville.app.bbb.org/report/37035805
I found as many online resources as I could like ripoffreport.com, consumerist.com and the like and posted our experience there.
Hey Josh , o your comments about Natinal Pen..I’ll grant you they aint got it together…but don’t be so hard on the reps , they have no freedom..and have to ask , someone about everything yo complained about.. Josh is one of the best Customer service reps out there…but he can only do what he is told he can do..let me ashure you on each and every problem you had …it took jim a day , a hour or 15 mins..he has to gothrough so many channels to process your order,
You should just have asked to speak to a supervisor about it…then baby doll you would have had more problems than you did..they don’t know what they are doing….don’t blame the rep , he’s only following orders by National Pen Blame the company which is shit, I ougt to know I am his lover, he come ‘s home every day has had to see a Dr with nerves because of his bosses…next time go stright to the source or call the parent company Bern and Bern in New York..perhaps that will do more good , in lighting a fire under their arse, unless you have been in tele sale you don’t know what he goes through..Thanks Keith