If there is one thing we can all agree on, it is that customer service is pretty much dead.
It has devolved to the point where most of us would rather give up on trying to contact the company we are frustrated with instead of putting up with endless menu navigation via phone, listening (or viewing) canned answers that are of little help, or ‘solutions’ that oddly solve nothing.
ecotools, as you may imagine by the name, is a manufacturer of ecologically, green-minded bath and beauty products. They are a member of 1% for the Planet®, support such charities as the Conservation Fund, Jane Goodall Institute and Ocean Conservancy, and use innovative earth-friendly materials to craft their products.
Most of their products are cosmetic accessories but they also manufacture some bath tools. In the name of cleanliness, I purchased the EcoPouf® Cleansing Pad. It provided a great scrub in the tub but after only a couple of days, the mesh started to come undone. This obviously was not supposed to happen, so I sent a note to their customer support team through their website.
Mere days later, I received a small package from Paris Presents (the parent company of ecotools) with a sincere note apologizing for defective product along with a replacement and some extra bath tools.
Needless to say, I was happily surprised.
I have also purchased the Bamboo Bristle Bath Brush and have been very pleased with its performance.
Customer service exists!
- Salesforce.com Launches a Customer Service Product for Small Teams (mashable.com)
- How Has Social Media Affected Customer Service? [Infographic] (socialtimes.com)
- The Art of Customer Service…. (tootallfritz.com)