Kitlas » Business

RIP Yankee Icons – George Steinbrenner 1930-2010, Bob Sheppard 1910, 2010

Josh Kitlas — Tue, 13 Jul 2010 15:29:29 +0000

Longtime Yankees owner George Steinbrenner died today. Often a polarizing figure, Steinbrenner built a behemoth of a sports empire. He always set the bar as high as possible – failure was unacceptable. It’s been great being a Yankee fan under his leadership. I think he’s taught a lot of people what winning means. Always intense and always classy, he will be missed.

Longtime Yankee announcer Robert Leo “Bob” Sheppard died on the 11th.

Drilling, Drugs, Porn, Sports: Interior Department

Josh Kitlas — Sat, 29 May 2010 04:10:57 +0000

According to an Interior Department report, staff members at an agency that oversees offshore drilling accepted tickets to sports events, lunches and other gifts from oil and gas companies and used government computers to view pornography. Awesome!…Not. Read the rest here on Yahoo.

Virgin Atlantic … huh?

Josh Kitlas — Tue, 11 May 2010 14:44:08 +0000

I was recently affected by the ash plume from the Eyjafjallajokull volcano over the North Atlantic in my bid to travel to the UK. Unsure of the procedure to reschedule my flight due to an act of God, I sent to VIrgin Atlantic an email asking how to go about rescheduling. That was on 20 April 2010 18:20. I ended up flying on 27 April. My response? Today 11 May. 12 days later. What’s interesting is that they updated the subject line of the email with the word ‘crucial’. Here’s the email:

From: cust...@fly.virgin.com
Date: May 11, 2010 10:14:37 AM EDT
To: j...@xxxx.xxx
Subject: RE: FW: Flight reschedule – cruical

Dear Joshua

Thank you for your email, I apologise for the delayed response.

I am sorry that we were not able to respond to your email before travel commenced. I do hope you enjoyed your flight with Virgin Atlantic Airways.

Thank you for contacting Virgin Atlantic.

Kind Regards

Manu Pillai
Contact Centre Customer Service Team

TRACKING NUMBER: A00001344433-00004618903

—–Original Message—–

From: Joshua Kitlas
Sent: 20 April 2010 18:20
To: Customer Relations UK
Subject: Flight reschedule

On Tuesday, April 20, 2010 I was scheduled to fly Virgin Atlantic # 18 – Departure (EWR): April 20, 8:00 AM EDT (morning)/Arrival (LHR): April 20, 8:00 PM BST (evening).

Obviously due to the ash that didn’t happen.

What is the procedure to reschedule my flight?

Sincerely,

Joshua Kitlas
j...@xxxxx.xxx
+1 347-xxx-xxxx

http://kitlas.com/

***********************************************************************************
Visit the Virgin Atlantic website for all the latest news and fantastic offers – http://www.virginatlantic.com. This email (and any attachments) may contain privileged and/or confidential information. If you are not the intended recipient please do not disclose, copy, distribute, disseminate or take any action in reliance on it. If you have received this message in error please reply and tell us and then delete all copies on your system. Any opinion on, or advice or information contained in this email is not necessarily that of Virgin Atlantic or its owners or officers. Virgin Atlantic shall have no liability (including in negligence) for any loss or damage that may arise in relation to this email (or any attachments to it) including viruses.
Virgin Atlantic reserves the right to retain and monitor all email communications. Nothing in this email shall be deemed as forming or constituting a binding contract with, or representation on behalf of, Virgin Atlantic, its representatives, its clients or any member of the Virgin Group, unless expressly specified otherwise in writing.

Virgin Atlantic Airways Limited. Registered office: Company Secretariat, The Office, Manor Royal, Crawley, West Sussex, RH10 9NU. Registered in England, company number: 1600117

Nottingham…take 2

Josh Kitlas — Wed, 21 Apr 2010 15:26:41 +0000

16:23 minutes + 35:37 minutes + too many minutes & counting = I’m so bored waiting on hold with Virgin Atlantic while trying to reschedule my flight that I start transcribing their hold message (I got most of it though not all)…

Hello gorgeous. We’re so glad you called. You are welcome to chat with us here but did you know you can also take care of your travel details on our website? virginatlantic.com Visitors online can make registrations. You can also check-in online from 24 hours up to 2 hours before your flight, from home or the office.

And don’t forget to sign up for Flyer’s Club to receive exclusive offers and updates from Virgin Atlantic.

Looking for extra space and comfort when you fly? Try our newly designed Premium economy cabin. The of the seats give you plenty of room to relax and stretch out in.

Besides the extra space, you can take advantage of the dedicated check-in and boarding lines. In-seat powers and lots of other touches. Which add up to a lot more.

Book a flight now and experience Premium Economy for yourself. You’ll get a lot more for a little bit more than an economy ticket.

Virgin Atlantic is committed to becoming the most sustainable airline in the world. Each day we’re taking measurable actions both large and small to accomplish this goal.

At virginatlantic.com/offset. Further adding to our effort, we have introduced sustainable products on board, such as fair-trade coffee. Looking to the future, with our partnership with Boeing, we are testing biofuels in commercial jets. And adding Boeing Dreamliners

visit virginatlantic.com/sustainability

There’s no need to fight over the remote when you fly economy. Each personal seat-back entertainment system offers over 40 audio and video channels featuring first run movies, television programs and video games.

While watching your movie marathon, treat yourself to ice cream during showtime or even a complimentary cocktail. If you need to get a bit of shuteye, our nifty amenity kits supply you with

With room to relax or play, a decidedly front of the place experience.

Sweet Crude

Josh Kitlas — Thu, 15 Apr 2010 15:57:33 +0000

A quick reminder of how rough it is south of the Sahara. From YouTube.com:

Sweet Crude is a documentary film about the Niger Delta of Nigeria — the humanitarian and environmental devastation there in the wake of 50 years of unregulated oil extraction, the history of non-violent protest by Niger Deltans demanding control of their own resources and the emergence of the Movement for the Emancipation of the Niger Delta (MEND).

Hedge Fund Manager: Goodbye and F—- You

Josh Kitlas — Thu, 04 Mar 2010 03:45:25 +0000

This came up in coversation today. Definitely old in terms of it’s posting, but always timely in it’s content. From portfolio.com:

Oct 17 2008 12:01pm EDT

From the Scorched Earth Files:

Andrew Lahde, manager of a small California hedge fund, Lahde Capital, burst into the spotlight last year after his one-year-old fund returned 866 percent betting against the subprime collapse.

Last month, he did the unthinkable — he shut things down, claiming dealing with his bank counterparties had become too risky. Today, Lahde passed along his “goodbye” letter, a rollicking missive on everything from greed to economic philosophy. Enjoy. READ THE LETTER HERE

TDBlank

Josh Kitlas — Thu, 01 Oct 2009 16:13:15 +0000

TD Blank - Americas Most InConvenient Blank

So now for the past couple few days, TDBank (aka TDBlank) has had some real issues and are now ‘America’s Most ‘In’Convenient Bank’. They aren’t reflecting deposits and had a note on their site about accounts taking an ‘unusally’ long time to update. Now they shut down their online banking site saying “TD Bank’s Online Banking is temporarily unavailable”. I’m pretty annoyed at this point. Reg and Kelly definitely not smiling.

Customer Service Horror Story

Josh Kitlas — Fri, 14 Nov 2008 14:56:38 +0000

Don't smoke cigarettes...

And I thought Halloween was finished until next year. WRONG!

Globat.com (web hosting company), the parent company of Domains Are Free (domain name reseller), are the folks who sold me the kitlas.com domain. Great deal too – $21.97 for THREE years. Far better than the prices GoDaddy or NetworkSolutions were charging. However, on November 6, 2008 at 2:02:32 PM EST I get an auto-generated mass marketing email from them saying they sent me an “e-mail with our brand new, exclusive TeraByte Ultra(tm) package upgrade”. I looked through all emails (which I only delete after 6 months) and there was no email from them.

Then on November 13, 2008 at 11:50:03 AM EST with Subject: Important: Automatic upgrade for kitlas.com I get another email from them saying, “Congratulations ! As per our previous notices, today we have upgraded your hosting account for www.kitlas.com to our all new Terabyte Pro™ level and processed your invoice 3998591 in the amount of $39.95 through your credit card account on file”. Automatic upgrade? Whoa. I call them immediately and have this phantom order of theirs cancelled. They cancel it immediately, nice, and send me confirmation, nice as well, that they’ve cancelled the order.

I go back and re-read the emails from them and notice that in the initial mass marketing email, deep into it (3 paragraphs) there’s a link to cancel the order. Clearly I didn’t get that far or there would never have been the issue.

Now, I found that practice to be very sketchy – charging the customer for a product/service they did not choose THEN sending an unwanted email to a customer telling them that they have purchased the product.

Anyone else think this is lame?

Beware of National Pen Company – A Ripoff All The Way Around

Josh Kitlas — Thu, 06 Nov 2008 20:11:54 +0000

Don't let this happen to you...

National Pen Company (consumer site and corporate site) creates promotional / specialty products (pens with your company name on them, your company logo stitched onto a computer bag, etc.).

VIPCG (full disclosure, I work worked for the firm) is a management consulting firm with offices in New York and Lagos, Nigeria, that, in addition to in house corporate engagements, also runs a variety of Leadership workshops around the world.

On June 4th, begins this 5 month tale of terrible customer service, awful quality assurance, and what has sadly become the norm/standard for company /client relations. A bright spot was that I had half-work/half-vacation freedom and was conducting most of my business at Bidonville Coffee and Tea – a lovely, cozy coffee shop in Fort Greene, Brooklyn. If anyone is interested, I’ve included just about all the emails below. Though I understand that phone calls typically push things along, I often revert to email to have a record.

This is a really long post. If you don’t have the time or desire to read this, the moral of the story is to never ever under any circumstances use National Pen Company for anything. They’re an inefficient and terribly managed organization with absolutely no regard for it’s prospects (this may perhaps be true for customers as well but we never made it that far). Be aware or don’t deal with National Pen Company. They are a ripoff shady organization.

Thursday, June 4, 2008 In preparation of a week-long Leadership Development seminar being offered in New York, I went about ordering some promotional items from National Pen. I called them up, got to speak with Natl Pen Employee Name REMOVED, we went over the order details and agreed we’d talk the following day.

Thursday, June 5, 2008 The next day we exchanged emails, detailing both the order (50 count Composition Notebook with Quasar Pen, and 25 count Intrigue Briefcase) and submit our in-house artwork that was to be used for the Notebook with Quasar Pens, and Intrigue Briefcases and shipping information. I also said I needed to see “need to see complete invoice with delivery info”.

Friday, June 6, 2008 My rep at pens.com, sends me an email containing our account number and our order numbers and advises that when he receives the artwork back from his artwork back from his art department, he will send the approval to me and then call to make sure that I got it. He will also include payment information with the artwork. In a later email he asks for billing address info. I send it to him. I also ask about turnaround time.

Friday, June 6, 2008 (things begin to get funny) They’ve now had the artwork for a full day. I imagine they should be ready to show it to me. I ask. His response “it should be later today or Monday” and adds that “it should take about 15 business days for you to receive” the finished goods. This is a little longer than I’d like. Especially since on their website it clearly says that total turnaround time form production to delivery is 9 days.I ask if there is anything to shrink production time. Don’t hear anything back. Also ask if notebook and pen will be imprinted with the artwork. Hear nothing.

Saturday and Sunday, June 7-8, 2008 A lovely weekend in Brooklyn. Hang out. Go to Church. Awesome.

Monday June 9, 2008 Get an email with Purchase Order for the Composition Notebook with Quasar Pen side of the order but not the Intrigue Briefcase. Still nothing about shortening lead time. I ask again about the notebook and pen:

and Just want to be clear that there will b an imprint on BOTH the pen and the notebook cover….is not clearly indicated here. Please confirm this for me.

His response:

To print on the pens there will be an extra charge of $30 for the pen setup .27 cents for a running charge per piece This would add $43.50 to the subtotal.

I would (wrongly) assume that: 1 – I shouldn’t have to ask this as I believe most people (normal or not) would agree that when you go to buy an imprinted product that has 2 parts, both parts would get imprinted. Anyway, I ask him to forward an updated sales order acknowledgment and artwork proof for the pens to me to OK. Since its been nothing but crickets on the Intrigue Briefcase artwork I inquire about that. Crickets.

Tuesday, June 10, 2008 Getting annoyed. Nothing about the briefcase. Nothing about speeding up delivery time. Day Four of this ordeal and though I should have probably given up and selected a new vendor at this point, I figured that I’d already invested so much time and that National Pen would be able to turn it around once we finalized things.

I get an email from my rep:

Please look over this and make sure that everything is correct, If it is just forward the email back with your approval or sign all pages and fax back to 888-672-7004 attn: Josh. I am unable to release this without your approval. It is recommended to print all pdf files if supplied to view your artwork at actual size. 100% is actual size, anything bigger is blown up to show detail.

I respond:

OK The Quantum pen and notebook has my approval only if the logo is to be printed in white. I thought we discussed this earlier and am surprised to see it in black. Please advise and revert.

Clear enough. Right? Just answer my question then we finalize. (wrong, again)

I get another email regarding the Intrigue Briefcase. Still nothing about speeding up the process. Nothing about the logo issue with the Quantum Pen (above). The artwork for the Intrigue Briefcase is just terrible. My response:

This is terrible.

1 – The logo is very messed up
2 – Not in color w/ the gradients etc. I was told this could be done in color.

I’ve reattached the artwork. Kindly re-submit soonest.

Thanks

Josh

Pulling my hair out at this point. Make some calls to the rep. Crickets. Nothing about speeding up the process. Now he tells me there is ANOTHER cost. See below:

We can do this in color but there are 2 extra screen charges of 49.00 each
and two sets of running charges of .53 cents each

My response:

please update the Sales Order Acknowledgment to reflect the additional charges and submit updated artwork based on the file I forwarded earlier. I have attached it again.

Still nothing about speeding up the process. More hair comes out. Then, another email from the rep. Again no returned call. He says:

I am sorry Forgot to put this the listed below on the approval.
NEED IN HANDS: ASAP
PRODUCT COLOR: BLUE
IMPRINT COLOR: WHITE

I was also having issue with him getting the mailing address wrong. He’s sending me incomplete sales order slips.

OK please first update the sales order acknowledgement to reflect what you forgot to put in and forward to me also the shipping address should not include my name and read as follows:

Lame. Still nothing about the Quantum artwork.

Wednesday, June 11, 2008 Finally get artwork. Terrible. Am now almost a full week into the order process! Unbelievable. Everything is a mess and we’re now running into time where the items won’t be ready for the leadership program, I pull the plug. Cancel the order. He /they just could not seem to get anything right. I think everything is fine (other than the fact that I wasted nearly a week and that we won’t have these items for the Leadership Program).

The Leadership Program runs. I have a lovely summer in the city. Go about my business. Start exercising again. Do some outdoor grilling. Check in with my Parents. Have some drinks. Work. Summer turns into fall. Then things change…

On August 12, 2008 at 4:28:18 PM EDT I begin to receive a series of harassing, collections notices claiming VIPCG owes National Pen $326.24. You have to be kidding me. I cancelled the order months ago, the office never received anything. Unbelievable.

Now begins a ONE MONTH email and phone battle with Natl Pen Employee Name REMOVED – Natl Pen Employee Email REMO...@pens.com – regarding this phantom order. They were harassing me so much, and it was so time consuming, that our company President chose to, uncharacteristically, send them a check for $326.24 just to be done with the whole thing. They continued trying to collect AFTER we received the canceled check! Then they start harassing us for an additional $101.27! Crazy! This went on for another couple weeks finally ending on November 7 when a Manager from National Pen named Mike called me to say they’ve waived the additional $101.27.(FYI – I’ve elected to NOT include the email exchanges on this as this post is way too long as it is anyway

This was one of the most frustrating dealings with a vendor I’ve ever had. It’s my suggestion to never use this company for anything.

——————————————————

Fw: Order approval from National Pen Company 14836032 – 8370073
Wednesday, June 11, 2008 11:58 AM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
x...@xxxxxx.com
Message contains attachments
8370073.pdf (85KB)
see below for how they massacred this logo…

other optoins

http://www.branders.com/subcat/promotional_items_Computer_Bags?fdrid=495735

http://www.branders.com/subcat/promotional_items_Notebooks?fdrid=80731

http://www.4imprint.com/exec/product-theme/bags/sgrp3/bags.htm

http://www.4imprint.com/exec/product-group/folders-and-jotters/grp19/folders-and-jotters.htm

—– Forwarded Message —-
From: "Natl Pen Employee REMOVED" REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Wednesday, June 11, 2008 7:03:32 AM
Subject: Order approval from National Pen Company 14836032 – 8370073

Please look over this and make sure that everything is correct, If it is just forward the email back with your approval or sign all pages and fax back to 888-672-7004 attn: Josh. I am unable to release this without your approval. It is recommended to print all pdf files if supplied to view your artwork at actual size. 100% is actual size, anything
bigger is blown up to show detail.

Sales Order Acknowledgement
Account Executive : Natl Pen Employee REMOVED
Order Number : 8370073
Customer Number : 14836032
PO Number :
Order Date: 06/09/2008
Freight Carrier : BEST WAY – GROUND
Promotion Code : NPCWEB
Billing Address

Shipping Address

JOSH KITLAS
Address
RemovedJOSH KITLAS
Address
Removed
#
Item Code
Item
Unit Price

Qty
Price

1.
VEN-93990-A549
VND: INTRIGUE BRIEFCASE
$20.99

25
$524.75

2.
VEN-SETUP
VENDOR SETUP CHARGE
$49.00

3
$147.00

3.
XCH-VEN-LOGO
LOGO CHARGE
$25.00

1
$25.00

4.
VEN-RUN CHG
VENDOR RUNNING CHARGE
$0.53

25
$13.25

5.
VEN-RUN CHG
VENDOR RUNNING CHARGE
$0.53

25
$13.25
Subtotal

$723.25*

*Doesn’t include sales tax, where applicable, and freight charge. These will be calculated on your final invoice.
**Order will be processed once a signed copy of this form is received.
***All efforts will be made to meet a requested date of delivery, however 15-20 working days is the average turn around time on most of our products.
****All orders are subject to a 5% over/under run.
NEED IN HANDS: ASAP

PRODUCT COLOR: BLACK

IMPRINT COLOR: COLOR

ITEM: INTRIGUE BRIEFCASE

ITEM #: A549Comments:

bigger is blown up to show detail.

Signature X________________________________

Date ______________________

—————————————————
please update the Sales Order Acknowledgment to reflect the additional charges and submit updated artwork based on the file i forwarded earlier. I have attached it again.—– Original Message —-
From: "Natl Pen Employee REMOVED" REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Tuesday, June 10, 2008 3:16:51 PM
Subject: RE: Order approval from National Pen Company 14836032 – 8370073

Order Detail
Hi Josh,

We can do this in color but there are 2 extra screen
charges of 49.00 each
and two sets of running charges of .53 cents each

Thanks

Natl Pen Employee Name REMOVED
National Pen & Perfect Pen &
Stationery
Sales and
Customer Service
Phone: 888-672-7370 ext 3672
Fax: 888-672-7004attn:
Josh
email
Natl Pen Employee Email REMO...@pens.com
Find
us online at www.pens.com
————————————————————–

Re: Order approval from National Pen Company 14836032 – 8370073
Tuesday, June 10, 2008 10:06 AM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" REMO...@pens.com>
Message contains attachments
intrigue.ai (544KB)
this is terrible.

1 – the logo is very messed up
2 – not in color w/ the gradients etc. I was told this could be done in color.

I’ve reattached the artwork. Kindly re-submit soonest.

Thanks

Josh—– Original Message —-
From: "Natl Pen Employee REMOVED" REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Tuesday, June 10, 2008 7:03:42 AM
Subject: Order approval from National Pen Company 14836032 – 8370073

Shipping Address

JOSH KITLAS
Address
RemovedJOSH KITLAS
Address
Removed
#
Item Code
Item
Unit Price

Qty
Price

1.
VEN-93990-A549
VND: INTRIGUE BRIEFCASE
$20.99

25
$524.75

2.
VEN-SETUP
VENDOR SETUP CHARGE
$49.00

1
$49.00

3.
XCH-VEN-LOGO
LOGO CHARGE
$25.00

1
$25.00
Subtotal

$598.75*

PRODUCT COLOR: BLACK

IMPRINT COLOR: WHITE

ITEM: INTRIGUE BRIEFCASE

ITEM #: A549Comments:

bigger is blown up to show detail.____________________________

OK The Quantum pen and notebook has my approval only if the logo is to be printed in white. I thought we discussed this earlier and am surprised to see it in black. Please advise and revert.

Josh

—– Original Message —-
From: "Natl Pen Employee REMOVED" REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Tuesday, June 10, 2008 7:23:18 AM
Subject: Order approval from National Pen Company 14836032 – 8370035

Sales Order Acknowledgement
Account Executive : Natl Pen Employee REMOVED
Order Number : 8370035
Customer Number : 14836032
PO Number :
Order Date: 06/06/2008
Freight Carrier : BEST WAY – GROUND
Promotion Code : NPCWEB
Billing Address

Shipping Address

JOSH KITLAS
Address
RemovedJOSH KITLAS
Address
Removed
#
Item Code
Item
Unit Price

Qty
Price

1.
VEN-47700-COMPNTPN
VND: COMPOSITION NOTEBOOK WITH QUASAR PEN
$1.00

50
$50.00

2.
VEN-SETUP
VENDOR SETUP CHARGE
$59.00

1
$59.00

3.
VEN-SETUP
VENDOR SETUP CHARGE
$30.00

1
$30.00

4.
XCH-VEN-LOGO
LOGO CHARGE
$25.00

1
$25.00

5.
VEN-RUN CHG
VENDOR RUNNING CHARGE
$0.27

50
$13.50
Subtotal

$177.50*

Comments:

bigger is blown up to show detail.

Signature X________________________________

Date ______________________
Re: Order approval from National Pen Company 14836032 – 8370035
Tuesday, June 10, 2008 10:01 AM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" REMO...@pens.com>
OK The Quantum pen and notebook has my approval only if the logo is to be printed in white. I thought we discussed this earlier and am surprised to see it in black. Please advise and revert.

Josh

Shipping Address

JOSH KITLAS
Address
RemovedJOSH KITLAS
Address
Removed
#
Item Code
Item
Unit Price

Qty
Price

1.
VEN-47700-COMPNTPN
VND: COMPOSITION NOTEBOOK WITH QUASAR PEN
$1.00

50
$50.00

2.
VEN-SETUP
VENDOR SETUP CHARGE
$59.00

1
$59.00

3.
VEN-SETUP
VENDOR SETUP CHARGE
$30.00

1
$30.00

4.
XCH-VEN-LOGO
LOGO CHARGE
$25.00

1
$25.00

5.
VEN-RUN CHG
VENDOR RUNNING CHARGE
$0.27

50
$13.50
Subtotal

$177.50*

Comments:

bigger is blown up to show detail.

Re: Order approval from National Pen Comopany 14836032 – 8370035
Monday, June 9, 2008 2:29 PM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" REMO...@pens.com>
ok can you please forward an updated sales order acknowledgment and proof for me to OK

also, how is the bag coming along?

—– Original Message —-
From: "Natl Pen Employee REMOVED" REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Monday, June 9, 2008 1:17:44 PM
Subject: RE: Order approval from National Pen Comopany 14836032 – 8370035

Hi Josh,

To print on the pens there will be an extra charge of
$30 for the pen setup
.27 cents for a running charge per piece
This would add $43.50 to the subtotal.

——————————

Re: Order approval from National Pen Comopany 14836032 – 8370035
Monday, June 9, 2008 9:54 AM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" REMO...@pens.com>
Just want to be clear that there will b an imprint on BOTH the pen and the notebook cover….is not clearly indicated here. Please confirm this for me. also the ship to address should read:

Address
Removed

—– Original Message —-
From: "Natl Pen Employee REMOVED" REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Monday, June 9, 2008 7:12:45 AM
Subject: Order approval from National Pen Comopany 14836032 – 8370035

The other item is not setup yet with the artwork. Will send it to you for approval once it is complete.

Sales Order Acknowledgement
Account Executive : Natl Pen Employee REMOVED
Order Number : 8370035
Customer Number : 14836032
PO Number :
Order Date: 06/09/2008
Freight Carrier : BEST WAY – GROUND
Promotion Code : NPCWEB
Billing Address

Shipping Address

JOSH KITLAS
Address
RemovedJOSH KITLAS
Address
Removed
#
Item Code
Item
Unit Price

Qty
Price

1.
VEN-47700-COMPNTPN
VND: COMPOSITION NOTEBOOK WITH QUASAR PEN
$1.00

50
$50.00

2.
VEN-SETUP
VENDOR SETUP CHARGE
$59.00

1
$59.00

3.
XCH-VEN-LOGO
LOGO CHARGE
$25.00

1
$25.00
Subtotal

$134.00*

IMPRINT COLOR: WHITEComments:

bigger is blown up to show detail.

Signature X________________________________

Date ______________________

—————————————–
Re: Order info
Friday, June 6, 2008 2:14 PM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" REMO...@pens.com>
ok…anything we can do to speed up delivery time? on the site i remember it saying something like 9 days.

—– Original Message —-
From: "Natl Pen Employee REMOVED" REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Friday, June 6, 2008 1:58:34 PM
Subject: RE: Order info

I should have the artwork back this afternoon if not it will be monday then,
after you approve the orders and the artwork then it should take about 15 business
days for you to receive them.

thanksNatl Pen Employee Name REMOVED
National Pen & Perfect Pen & Stationery
Sales and Customer Service
Phone: 888-672-7370 ext 3672
Fax: 888-672-7004 attn: Josh
email Natl Pen Employee Email REMO...@pens.com
Find us online at www.pens.comFrom: Josh Kitlas [mailto:>EMAIL REMOVED<]
Sent: Friday, June 06, 2008 11:49 AM
To: Natl Pen Employee REMOVED
Subject: Re: Order info

terrific…I look forward to hearing from you. How soon will it take to turn this around?Re: Order info
Friday, June 6, 2008 2:14 PM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" REMO...@pens.com>
ok…anything we can do to speed up delivery time? on the site i remember it saying something like 9 days.

—– Original Message —-
From: "Natl Pen Employee REMOVED" REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Friday, June 6, 2008 1:58:34 PM
Subject: RE: Order info

I should have the artwork back this afternoon if not it will be monday then,
after you approve the orders and the artwork then it should take about 15 business
days for you to receive them.

terrific…I look forward to hearing from you. How soon will it take to turn this around?

Re: Order info
Friday, June 6, 2008 12:49 PM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" REMO...@pens.com>
bill address is

XXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXX NY XXXXXXXXXXXXXXXX

—– Original Message —-
From: "Natl Pen Employee REMOVED" REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Friday, June 6, 2008 7:06:11 AM
Subject: RE: Order info

Thanks.
I will need your bill to address also.

Re: Order info
Friday, June 6, 2008 12:48 PM
From:
"Josh Kitlas" <>EMAIL REMOVED<>
View contact details
To:
"Natl Pen Employee REMOVED" REMO...@pens.com>
terrific…I look forward to hearing from you. How soon will it take to turn this around?

—– Original Message —-
From: "Natl Pen Employee REMOVED" REMO...@pens.com>
To: Josh Kitlas <>EMAIL REMOVED<>
Sent: Friday, June 6, 2008 7:40:00 AM
Subject: RE: Order info

Hi Josh

Just to let you know
Here is your account number 14836032
and our order numbers 8370073 and 8370035
When I receive the artwork back I will send the approval to you
and then call to make sure that you got it and to get payment information.

ThanksNatl Pen Employee Name REMOVED
National Pen & Perfect Pen & Stationery
Sales and Customer Service
Phone: 888-672-7370 ext 3672
Fax: 888-672-7004 attn: Josh
email Natl Pen Employee Email REMO...@pens.com
Find us online at www.pens.comFrom: Josh Kitlas [mailto:>EMAIL REMOVED<]
Sent: Thursday, June 05, 2008 10:18 AM
To: Natl Pen Employee REMOVED
Subject: Order info

nice talking to you yesterday.

want to place the following orders:

50 count
Composition Notebook with Quasar Pen
Promotional Office/Desk
Sku# VEN-47700-COMPNTPN
Notes:
Blue notebook/pen
attached files shows white logo placed on blue for demo purposes. only the white logo should be used on both the cover of the notebook and the pen25 count
Intrigue Briefcase
Advertising Briefcases
Sku# VEN-93990-A549

Notes:
The image file has white lettering outlined in black only to show it is there. Black outlining not required on final. the main “VIPCG” logo also has a white border, which should appear on the final.

—————-
all logos are attached.

should be shipped to:
Address
144-06 254th St.
Rosedale, NY 11422
USA

please contact regarding payment information – i can be reached at xxx-xxxx – need to see complete invoice with delivery info etc.

thanks
Josh