I was recently affected by the ash plume from the Eyjafjallajokull volcano over the North Atlantic in my bid to travel to the UK. Unsure of the procedure to reschedule my flight due to an act of God, I sent to VIrgin Atlantic an email asking how to go about rescheduling. That was on 20 April 2010 18:20. I ended up flying on 27 April. My response? Today 11 May. 12 days later. What’s interesting is that they updated the subject line of the email with the word ‘crucial’. Here’s the email:
From: customer.services@fly.virgin.com
Date: May 11, 2010 10:14:37 AM EDT
To: josh@xxxx.xxx
Subject: RE: FW: Flight reschedule – cruical
Dear Joshua
Thank you for your email, I apologise for the delayed response.
I am sorry that we were not able to respond to your email before travel commenced. I do hope you enjoyed your flight with Virgin Atlantic Airways.
Thank you for contacting Virgin Atlantic.
Kind Regards
Manu Pillai
Contact Centre Customer Service Team
TRACKING NUMBER: A00001344433-00004618903
—–Original Message—–
From: Joshua Kitlas
Sent: 20 April 2010 18:20
To: Customer Relations UK
Subject: Flight reschedule
On Tuesday, April 20, 2010 I was scheduled to fly Virgin Atlantic # 18 – Departure (EWR): April 20, 8:00 AM EDT (morning)/Arrival (LHR): April 20, 8:00 PM BST (evening).
Obviously due to the ash that didn’t happen.
What is the procedure to reschedule my flight?
Sincerely,
Joshua Kitlas
josh@xxxxx.xxx
+1 347-xxx-xxxx
http://kitlas.com/
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